FAQ’S

We are often asked,  “What is the difference between the Y and other gyms?”

Belonging to the Y is a commitment to the community.  Yes the Y offers exercise classes and fitness equipment. We have a pool, basketball courts and racquetball courts. However, we also have childcare where we care for hundreds of children each and every day in preschool, school age and summer camps. We also offer programming such as swim lessons, sports, dance, art, wellness, and strength.

The Y is home to a diverse community of members, many of which face economic struggles. We recognize this and offer financial assistance for those that need the funding through our People Helping People campaign.  For the past few years, we have been able to offer over $500,000.00 a year in financial aid.

We thank you for being a part of the GREATER LOWELL FAMILY YMCA.  Is is truly a pleasure to have you in our community.

Can I use my membership at another YMCA?
Yes. Most YMCA”s across the country participate in reciprocity. You will not be charged to use these facilities but you should contact the facility prior to traveling for guidelines or restrictions. Member discounts for programming, childcare or camps are only available at the YMCA that you pay your membership dues.

How do I know if classes/programs are cancelled?
An attempt will be made to contact you by phone or email so make sure your account contact information is correct. You can also check our website, social media outlets or call the Welcome Center.

Do I have to have a membership to register for programming?
No, you would pay the non member rate. 

Will I save money on registration if I/my child becomes a member?
Yes, with a membership program fees are discounted.

Do I have to be a member to use the Greater Lowell Family YMCA facilities or programs?
No, although a membership is the best way to take advantage of all that the Y has to offer, non-members can use the facilities on a daily fee basis for cardio, weights, basketball courts, racquetball courts and pool. Please refer to schedules for the areas you intend to visit.

What happens if there is a snow storm or inclement weather?
The Greater Lowell YMCA will be open normal hours when possible. Safety for our staff is our main concern. Closings or delays will be posted on our website and our social media outlets.

What should I do if I lose my membership card?
You should obtain a replacement card at the Welcome Center. There are digital versions available in your online account that can be saved to your smart phone.

Are there personal trainers available to help me reach my fitness goals?
Yes, for information, contact the Health & Fitness Director at 978-454-7825 x820.

Does the Y take credit card payments?
Yes, payments can be made by cash, check, or credit card.

When will my account be charged for my membership payment?
Your account will be charged on the 1st or 15th of the month. The date is determined at the time of registration.

I go away for several months at a time. Can I put my membership on hold?
Yes, your membership can be placed on hold for 3 months per calendar year. However, a hold form or notice in writing must be completed and submitted at least 2 weeks prior to your membership billing date.

Can I cancel my membership at any time?
Yes, there is no contract or cancellation fee. However, a cancellation form or notice in writing must be submitted at least 2 weeks prior to your membership billing date.

Are group exercise classes included with my Y membership?
Yes, all basic land and water group exercise classes are included in your membership.

Is there financial assistance available to help me afford a Y membership and/or program?
Yes, our People Helping People program offers financial assistance for memberships and programs. A financial assistance application must be submitted with required documentation.

Can I purchase a “pool use only” membership?
No, all our memberships are for use of the whole facility.